Support
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Need a hand? Email support@geteverest.app and a human answers, usually within 48 hours. The most common questions are answered below.
Manage or cancel my subscription
Subscriptions are managed by the store, not inside Everest. On iPhone: Settings, tap your name, Subscriptions, Everest. On Android: Play Store, your profile, Payments and subscriptions, Subscriptions, Everest. Cancellation takes effect at the end of the paid period.
Restore my subscription
On a new install, tap Restore purchases on the paywall or in the app settings, while signed into the same App Store or Google Play account. Your progress comes back on its own on the same device, since it is tied to an anonymous device identifier.
My steps are not syncing
First check the permission: on iPhone, Apple Health, Sharing, Apps, Everest, and allow Steps. On Android, open Health Connect, App permissions, Everest. Then open Everest once so it can catch up. If a day still looks wrong after that, email us.
Badge notifications arrive late
That is expected sometimes: iPhone and Android batch background work to save battery, so a badge notification can arrive minutes or hours after the moment you crossed the line. The badge itself is always dated at the real crossing.
Delete my data
Email support@geteverest.app with the device identifier shown in the app settings, and we delete your server data (daily totals, badges, timezone and platform) within 30 days. Details are in the Privacy Policy.
Everest
support@geteverest.app